Frequent Questions
Gagà is a way of being. The word comes from Milanese dialect and describes a modern dandy: elegant, ironic, detail-obsessed, and unapologetically different. Someone who enjoys life, style and aesthetic expression.
Gagà Milano was founded in 2004 in Italy. The idea of founder Ruben Tomella was simple: take a vintage pocket watch, attach lugs and a leather strap to wear it on the wrist, and turn heads ever since.
Inspired by vintage pocket watches and reimagined for the wrist, our watches feature oversized cases, bold Arabic numerals, the unmistakable crown at 12 o'clock, and fearless use of color and materials.
Gagà Milano has a strong presence in Japan with brand boutiques, alongside selected retailers worldwide which can be found using our store locator.
Our staple collection Manuale comes in 48mm, 46mm, 44mm, 40mm and 35mm for different wrist styles. The Crystal and Chrono collections feature 45mm cases, while the Napoleone collection is designed in a 44mm case. Same attitude, different proportions.
Most of our watches feature a classic pin buckle closures with a custom M shape, initial of Milan. The Crystal collection and Manuale models with steel bracelets feature a butterfly buckle instead. Both are designed for comfort, durability, and everyday wear.
Yes. Many models are designed with interchangeable straps, so you can switch styles depending on your outfit, mood, or moment.
Yes. Most models are water resistant up to 30 meters (3ATM). Rain is fine, although swimming is not recommended.
Worldwide, except for Brazil, India, Colombia, Israel, Russia, Belarus and Chile due to fees and customs restrictions. Shipping costs are calculated at checkout.
Orders are usually processed within 2–3 business days. Delivery typically takes 3–7 business days, depending on your location.
Yes. You can request a return or exchange within 14 days of receiving your order, provided the watch is unused and returned in its original packaging.
Customized or personalized items are made just for you and cannot be returned, for example watches created with our configurator, or special engraving requests.
Depending on your country, customs duties or taxes may apply. These fees are handled by local authorities and are the customer's responsibility.
All Gagà Milano watches come with a 2-year international warranty starting from the date of purchase.
Manufacturing and mechanical defects. It does not cover damage caused by accidents, improper use, or normal wear and tear.
Simply contact our team through our Contacts page or visit an authorized Gagà Milano retailer, bringing your proof of purchase with you.
